Refunds

Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.

Not withstanding anything contained in the Terms and Conditions, in the event TUMSHOO decides to refund to you, TUMSHOO will offer only credit vouchers equivalent to the refund amount but in some case TUMSHOO will refund the money back and the refund could be processed if we have account details of the customer. Refund could be processed if it is agreed upon and communicated in writing to the customer.

“Refunds will be done only through the Original Mode of Payment”.

TUMSHOO is not responsible and does not guarantee refund for cases where:

Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender.

Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.

Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

Product quality problems caused by improper handling by the recipient.

Exchanges

TUMSHOO will not accept any product exchanges.

Damaged/Defective Products.

If any product received by you is in a damaged/defective condition, you should report the same to TUMSHOO within 24 hours of such delivery at +971 54 581 0100 and e-mail the photographs of the same at support@tumshoo.com. TUMSHOO will in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms and Conditions, once refund is initiated by TUMSHOO, it takes 5-7 business days to reflect the refund amount in your account.

Our Commitment to You

At Tumshoo, we are committed to offering an exceptional experience. Thank you for allowing us to make things right and for choosing Tumshoo for your floral needs.

Questions? If you have any questions regarding our return and refund policy, please don’t hesitate to contact our friendly support team at support@tumshoo.com, or call us at +971 5458 101 00  We’re here to help.