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    Privacy Policy

    1. Introduction

    Welcome to Tumshoo! We are committed to protecting your privacy and ensuring a safe online experience for our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our e-commerce website www.tumshoo.com (the "Site") and make purchases of flowers, chocolates, cakes, gifts, and more.

    2. Information We Collect

    Personal Information: When you register an account, place an order, or contact us, we collect personal information including but not limited to:

    • Name
    • Email Address
    • Phone Number
    • Delivery Address
    • Payment Information (processed securely through our payment gateway)
    • Any other information you voluntarily provide to us

    Non-Personal Information: We may also collect non-personal information about your visit to our Site, such as:

    • IP Address
    • Browser Type
    • Operating System
    • Referring Website
    • Pages Visited
    • Date and Time of Visit

    3. How We Use Your Information

    We use the information we collect for the following purposes:

    • To process and fulfill your orders
    • To communicate with you regarding your orders and provide customer support
    • To improve our Site and services based on your feedback
    • To send you promotional materials, special offers, and updates (you can opt out of these communications at any time)
    • To comply with legal obligations and resolve disputes

    4. Sharing Your Information

    We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

    • Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing transactions, or delivering products.
    • Legal Compliance: We may disclose your information if required to do so by law, or in response to a legal process, such as a court order or subpoena.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

    5. Data Security

    We implement a variety of security measures to maintain the safety of your personal information. These measures include secure servers, encryption, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

    6. Cookies and Tracking Technologies

    Our Site uses cookies and other tracking technologies to enhance user experience, analyze Site usage, and personalize content. Cookies are small files stored on your device that help us recognize you and remember your preferences. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use some features of our Site.

    7. Your Rights

    Under the data protection laws applicable in Dubai, UAE, you have the right to:

    • Access and correct your personal information
    • Request deletion of your personal information (subject to legal and contractual obligations)
    • Object to the processing of your personal information for certain purposes

    To exercise these rights, please contact us using the details provided below.

    8. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

    9. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    Tumshoo Email: support@tumshoo.com Phone: +971 5458 101 00 

    Thank you for choosing Tumshoo. We appreciate your trust and are committed to protecting your privacy.

     

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