Refunds

Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.

Not withstanding anything contained in the Terms and Conditions, in the event TUMSHOO decides to refund to you, TUMSHOO will offer only credit vouchers equivalent to the refund amount but in some case TUMSHOO will refund the money back and the refund could be processed if we have account details of the customer. Refund could be processed if it is agreed upon and communicated in writing to the customer.

“Refunds will be done only through the Original Mode of Payment”.

TUMSHOO is not responsible and does not guarantee refund for cases where:

Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender.

Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.

Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

Product quality problems caused by improper handling by the recipient.

Exchanges

TUMSHOO will not accept any product exchanges.

Damaged/Defective Products.

If any product received by you is in a damaged or defective condition, you must report the same to TUMSHOO at the time of delivery by contacting us at +971 54 581 0100 and by emailing photographs of the issue to support@tumshoo.com.

TUMSHOO, at its sole discretion, will either arrange for a replacement of the product at no additional cost or initiate a refund for the affected product.

Please note that in the case of refunds, 12% of the total order value will be deducted. This deduction accounts for service charges, delivery costs, and time management involved in processing and fulfilling the order.

Subject to the Terms and Conditions, once a refund is initiated by TUMSHOO, it may take 5–7 business days for the amount to reflect in your account.

Additionally, no claims shall be entertained for minor variations between the product delivered and the images displayed on the website. All product photographs are taken in professional settings under controlled lighting conditions by professional photographers. As a result, slight differences in appearance may occur due to lighting, editing, or natural variations.

Our Commitment to You

At Tumshoo, we are committed to offering an exceptional experience. Thank you for allowing us to make things right and for choosing Tumshoo for your floral needs.

Questions? If you have any questions regarding our return and refund policy, please don’t hesitate to contact our friendly support team at support@tumshoo.com, or call us at +971 5458 101 00  We’re here to help.