FAQ's

What products do you offer on your website?

Tumshoo.com offer a wide range of products, including fresh flower bouquets, delicious chocolates, mouth-watering cakes, and a variety of thoughtful gifts for different occasions.

How can I place an order on your website?

To place an order, simply browse our product categories on our website www.tumshoo.com , select the items you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Can I schedule a specific delivery date and time for my order?

Yes, you can! During the checkout process, you can choose your preferred delivery date and time to ensure your order arrives exactly when you want it.

Do you offer same-day delivery?

Yes, tumshoo.com offer same-day delivery for orders. Please check our delivery schedule for availability in your area.

Is there a delivery fee for orders?

Tumshoo.com Deliveries are free all over Dubai, but delivery fees may vary depending on your location and the selected delivery time. You can view the delivery fee for your specific order during the checkout process or contact our customer support at +971 545810100

Can I track my order's delivery status?

Yes, you can track the order delivery status via our customer support number +971 545810100, our support team will update you regarding the status.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, Cash on Delivery, and other secure online payment options. You can choose your preferred method during checkout.

What happens if the recipient is not available at the delivery address?

If the recipient is not available at the specified delivery address, we will attempt to contact them to reschedule the delivery. If necessary, we will leave a note or make arrangements for re-delivery, our dispatch team will reschedule the delivery as per the receivers convenient time.

Can I include a personalized message with my order?

Absolutely! During the checkout process, you can add a personalized message or greeting card to your order, making it even more special.

Do you offer any discounts or promotions?

Yes, we frequently offer special promotions and discounts. Keep an eye on our website's promotions page or subscribe to our newsletter to stay updated on our latest offers.

What is your return and refund policy?

We have a customer-friendly return and refund policy. If you are not satisfied with your order, please contact our customer support within 6 hours of the delivery, to initiate a return or request a refund.

How do I contact your customer support team?

You can reach our customer support team via email at support@tumshoo.com, whatsapp, or by calling our customer service number +971 545810100. We are here to assist you with any questions or concerns.

Do you offer international delivery?

We currently offer delivery within UAE.

How can I leave feedback or review my shopping experience?

We value your feedback! You can leave a review on our website or share your experience on our social media pages. Your input helps us improve our services.

Can I make changes to my order after it's been placed?

We will do our best to accommodate order changes, but it depends on the stage of processing. Please contact our customer support team immediately to discuss any changes you wish to make, and we'll assist you accordingly.